Tell us what happened.
Include these details so we can understand the issue:
- Your device model and operating system version.
- Your Snake Escape app version.
- The level number, if relevant.
- What happened and any steps that reproduce it.
Common questions
How do I move a snake?
Tap a snake to move it toward its face. If another snake blocks its exit, help that snake first. A blocked tap costs one heart.
How do hints work?
A hint costs 10 coins and highlights an available path. If you have fewer than 10 coins, you may be offered an optional rewarded ad. Skipping the ad, or an unavailable ad, gives no reward.
What does Remove Automatic Ads include?
It permanently disables automatic interstitial ads. Optional rewarded ads for hints remain available. It is a one-time purchase, not a subscription.
How do I restore a purchase?
Use the same Apple or Google account that purchased the item, connect to the internet, then open Settings → Restore Purchases. Purchases do not transfer between Apple and Google.
Can I play offline?
Yes. Puzzles remain playable offline. Ads, purchases and restoring purchases require an internet connection. Game progress is saved on your device and is not synced through a game account.
Can I reset my progress?
Open Settings → Reset Progress. This clears game progress while preserving purchase ownership. Reinstalling the game may lose local progress; restore purchases separately if necessary. Resetting progress does not delete transaction records held by stores or service providers.
How do I request a refund?
Request a refund through the store where you purchased the item, under that store’s applicable rules.
Where can I ask about privacy?
Read our Privacy Policy or send your request to sdptamrakar@gmail.com.